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Cafe General Manager-Wailea
Kihei, HI
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Job Description
EMPLOYMENT OPPORTUNITIES IN PARADISE
Is it the tropical sunset or the gentle island breeze that defines a visit to one of Tommy Bahama’s Tropical Cafes? Maybe it is the soft, happy sounds of the steel drummer or the fabulous, but eclectic, island inspired cuisines. Maybe it is the casual relaxed elegance of Tommy’s house or the warm, genuine hospitality that is abundant there. We think it’s “all the above” and we are committed to having “all the above” always be a part of our guests’ experience.
Aloha~
Tommy Bahama the purveyor of island lifestyles has evolved their successful men's and women's upscale casual sportswear, golfwear, accessory and home furnishings collections into a well respected restaurant and retail operation that serves up island-inspired fare and lots of tropical fun. Tommy Bahama is looking for a qualified Cafe General Manager to join our restaurant division.
MISSION
To promote and energize Tommy Bahama guest experience. To manage the strategic and daily issues that occur within a Tommy Bahama Compound. To maintain “Tommy Bahama” lifestyle, culture, and atmosphere.
KEY RESULT AREAS
Guest Service: Living the Tommy Bahama philosophy, and ensuring guest satisfaction.
Team Development: Guiding, training, scheduling, and developing the team to maximize sales and guest experience.
Company Relations: Working with other parts of the Tommy Bahama company to ensure maximum
company results are achieved.
Finance and Operations: Focusing on sales and profit as results of efficient and effective guest service.
Community Relations: Partnering with the community associations and representing Tommy Bahama well in the community.
ESSENTIAL JOB FUNCTIONS
This position may perform a variety of tasks based on the experience level of each incumbent.
Guest Service-
• Educates guests on “Tommy Bahama” lifestyle, culture, and atmosphere.
• Generates hospitality and flexibility with the guest.
• Ability to enhance any guest experience through any possible situation
Team Development-
• Develops “Tommy Team” through hiring and training for the continue growth of Restaurant Managers, and other team members.
• Performs as a “team player” demonstrating leadership and coaching skills.
• Generates hospitality and flexibility with the team and in their management style.
• Continues education of self and team members with regards to lifestyle, product knowledge, procedures, and policies.
• Responsible for performance evaluations of restaurant managers and partners with retail regionals to provide input into the performance evaluations for the store manager of the retail store.
Company Relations-
• Has “Global Thinking” in mind with regards to teams, community, and lifestyle.
• Analyzes restaurant level reports and forwards or discusses information with Vision Keepers or New York Finance
• Actively partners with the Store Manager for retail to market and develop the image of the Compound.
Finance and Operations-
• Hires and manages a staff, and oversees all restaurant operations to achieve all sales, service, organization, guest satisfaction, and profitability goals for the restaurant in compliance with company procedures.
• Develops and Show decision-making skills that reflect “Tommy Bahama” lifestyle while maintaining a business balance.
• Actively reviews food and operational costs to create a profitable environment.
• Awareness to details in overseeing daily operations to include cash management, paperwork, and loss prevention.
• Strives for achievement of sales goals for the benefit of team and business.
• Ensures that the physical environment is pleasing and inviting to guests, and responds to all facilities issues or problems.
• Keeps the “Tommy Bahama” compound a clean and safe environment.
Community Relations-
• Qualifies possible events where Tommy Bahama may want to be present, and orchestrates TB staff involvement.
EXPERIENCE, TALENT AND EDUCATION
5+ years Minimum Hospitality experience
3+ years Minimum Management Team Supervision
Restaurant experience needed
Open to travel
Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge. We provide excellent compensation packages, including medical/dental/vision benefits, a 401K with company match, generous clothing discounts, aloha/paid time off, and much more.
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Experience Required
5 plus years
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Last Update
April 17, 2008
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